Identify cloud status icons in your music library on your Mac or PC.
If you subscribe to Apple Music, you can upload your music library so you can access it on all of your devices. Learn how to check the upload status for your music library and what the different cloud icons next to your songs mean.
Cloud status icons.
If you see a cloud status icon next to a song, find it below to learn what it means.
Available for download.
The song isn't downloaded to your device and can only be played when your device is connected to the Internet. To listen to the song offline, tap or click to download it to your device.
You have duplicate versions of the same song in your music library on your computer. Duplicate songs aren't uploaded and synced across your devices.
You have multiple computers that have Sync Library turned on and a song was deleted from one of those computers. Songs that you delete from your music library are immediately removed from your iPhone, iPad, or iPod touch, but stay on other associated computers until they're manually deleted.
Apple Music might not be able to upload the song because the song wasn't purchased from the iTunes Store, was purchased using a different Apple ID, or is too large of a file.
The song file is corrupt or there was an error uploading the song. Choose File > Library > Update Cloud Music Library to resolve this. If updating doesn't resolve the issue, try importing a new copy of the song into your music library.
A dotted-line cloud.
If you see a dotted-line cloud next to a song, then it might mean one of the following:
Waiting: The song is in the process of being matched and hasn't been uploaded. Choose File > Library > Update Cloud Music Library to resolve this. Not Uploaded: The song was added from another device and can't be matched. To upload the song, turn on Sync Library on the computer where the original audio file is stored. No longer available: The song is either not available in the Apple Music catalog, or hasn't been released yet.
Check the upload status of each song in your music library.
When you turn on Sync Library in the Music app on your Mac or iTunes for Windows on your PC, Apple Music uploads and matches every song in your music library.
As Apple Music uploads your music, you can itunes download from cloud check the status for each song.
On your Mac, open the Music app. On your PC, open iTunes for Windows, choose Music from the pop-up menu, then click Library. In the sidebar, select Songs. In the menu bar, choose View > Show View Options. Select Cloud Download and Cloud Status.
iTunes: How to Download Previously Purchased Music, Movies, and Audiobooks.
By Mitch Bartlett 29 Comments.
With Apple iTunes, you have unlimited access to download previous music, movie, and audiobook purchases anytime you like. This comes in handy if you have lost your files on your hard drive or wish to easily download the content to a new device. Here’s how.
Open iTunes and select “ iTunes Store “. On the right menu, click the “ Purchased ” link. If prompted, type your Apple ID and Password, then select “ Sign In “ Select the type of item itunes download from cloud you wish to download at the top-right part of the window. Choose “ Music “, “ Movies “, “ TV Shows ” or “ Audiobooks “. You can also choose to view “All” or items “Not in My Library”. Select the Cloud icon next to the item or the “ Download All ” button located at the lower-right part of the screen to download the item(s) to your computer.
How do I re-download apps from iTunes?
Apple removed app syncing from iTunes. You will have to download purchased apps from your mobile device.
Open the “ App Store ” app. Select “ Updates “. Select “ Purchased “. Tap the cloud icon next to the apps you wish to download.
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Ian Gribble says.
I cannot reload any of my music or movies nor can I find the original location. This has got to be a scam to force people into subscriptions. I will be avoiding any further dealings with Apple from now on. This will also apply to any companies who contact me via the email used to post this comment.
YOU PEOPLE ARE THE ABSOLUTE BEST. I WAS ABLE TO READ, UNDERSTAND, & APPLY YOUR TECH-DIRECTIONS FOR AN ‘ITUNE/IPAD’ ISSUE (I’M 60+YRS.). I REALLY APPRECIATE THIS.
Steven Bergeron says.
I have spent hundreds if not thousands purchasing music from I Tunes over the years. Now they feel they have the right to take that music away from us and make us pay a subscription to listen to music already purchased? I look forward to the class-action lawsuit. Not happy.
I cannot find many of the tunes I purchased! I paid money for many I-Tunes cards and bought hundreds of songs… they are mine..paid for! Where are they? And how dare you make listening to music I paid for this difficult?
Fernando Angon says.
@Colin Gibson you probably moved the original file location? That’s perhaps why it cannot find the original files.
Colin Gibson says.
I have just spent ages setting up another itunes library, for a family member, on the same pc as my original library. I then spent another huge amount of time copying some of the tunes from my library into the new library. Several things have now happened 1) I can play some of the tunes in the new library 2) i can’t play other tunes in the new library – it says unable to locate 3) i can’t find some tunes that i copied to the new library even though i purchased them in the past and have copied them over and i am finding it difficult to re-download these purchases. I have now spent around 8 or 9 hours in total, with this and cannot sync with my child’s ipod because the library is dodgy – please advise.
Chenri Jano says.
Itunes in PC / Mac > Login > Store > Manage : Account > Itunes in the Cloud : Hidden Purchases : Manage > Unhide All.
Thanks to Sandi says July 21, 2019 at 9:34 pm ….
Elisabeth Miller says.
I can’t download anything I have purchased in the past few months – I have had iTunes for years and the phone isn’t the issue as I have done it on this phone before and there is loads of space. I have tried on data and wifi and it just will NOT do what it is recommended here. I press Download all and it ‘pretends’ to start and then goes back to down load. I have done all the things – 1. restarted phone – check 2. uninstalled and reinstalled app – not available as an option as these are native apps 3. am fully financial on iTunes – check 4. tried wifi (unlimited fast)- check 5. tried data – unlimited4G – check ** plugged into power 6. iOs and iTunes versions fully up to date – Check.
So – what can I do now because I am sick of paying for music I can’t access offline.
I tried to redownload the music videos I purchased in the iCloud sign in the iTunes but it doesn’t download, how do I download this music videos I purchased from iTunes to my music library again?
I Have purchased a movie from iTunes and I can’t download to iPad. Error can’t download movie at this time message keeps coming up.
Song Bin Huang says.
No, I could not see Icloud at all, and don’t know where to download my purchased music.
Not sure about all this re-downloading business. I’ve just gone through my purchase history, and re-downloaded the missing albums, some of which I purchased 12 years ago, only to be CHARGED AGAIN!
Mickey Silverstone says.
yesterday I learned I cannot easily transfer photos from my ipad or iphone (I need to buy an app program for 40 bucks to transfer photos that I could easily transfer on mh old android since their software allows the device to operate as a disk), and today I learn I cannot redownload mucic I had purchased..
Apple is killing off itunes next year, its been in process of that when it separated apps and books and pissed me off. Its apparently going to a monthly fee. I hope Apple goes bankrupt.
I now hate a companies products that I so loved 25-30 years ago that were not just user friendly but intuitive. I am not the only one as Apple is losing market share in a contracting market.
Great Job Tim Cook!
Hopefully this helps people…
In iTunes on your computer:
Click on Store then Account In the right hand side bar (Log In if needed)… Then click one Manage in the “iTunes in the Cloud” section, subsection “Hidden Purchases: Unhide any hidden, redownloadable Purchases”.
Thomas Ste. Marie says.
I am like everyone else. There is no cloud icon to download my music after losing my hard drive. luckily I had a backup but it didn’t have my newer purchases. Please respond or tell me how to move the music from my phone to my computer. This is ridiculous.
Bonnie Gibson says.
I’m trying to re-download an app I purchased in 2018 and all it does is take me to the “Manage Payments” window with Payment Methods. I’ve already paid for the darned thing! All this started when I couldn’t get the money in my iTunes account to pay for in-app purchases.
I am attempting to download already purchased movies from the app store but clicking the cloud icon does nothing.
I will take a refund on all of my purchased movies thanks because I cannot access them. Perhaps netflix might provide a better service, or at least pay attention to their customers from time to time. Apple ! Bbbbbblllllleeeeehhhhhhhhhhhhh.
I’ve purchased complete albums but only a couple of songs remains in my iTune Music library. I can locate the albumin from the Purchased Music. I tried to re-download them from iTune Stores but couldn’t. Your advice doesn’t work for me as I cannot find a Cloud icon next to the albums in question.
All the comments above prove what I have always suspected that Apple are trying to force people